Help! Why does the checkout say that you don't ship to my location?
If you are located in the United States, Canada, the United Kingdom, Australia, or New Zealand, and you receive an error message at checkout that reads, 'This order can’t be shipped to your location. Contact the store for more information.' and/or 'We don’t offer shipping to [your province or state].', you probably have an item(s) in your cart available for local pickup only. The most frequent culprits are hand sanitizer and seedlings. Removing those items from your cart will allow you to complete checkout. Outside of these locations, unfortunately we do not offer shipping at this time.
How much does shipping cost?
For Canadian and U.S. Customers: Shipping is a flat rate of CAD$15.00 + applicable sales tax to any destination in Canada, regardless of size or weight of the parcel. Shipping to the U.S. is a flat rate of $18.00 Canadian dollars, no tax, regardless of the size/weight of the parcel or its destination. So you, the customer, pay the first $15.00/$18.00, and any cost above that amount, we pay. For International Customers: the cost of shipping will be calculated at checkout based on the weight of the items you order and your shipping destination.
What Shipping Methods Are Available?
Unless other arrangements are made prior to shipping, all orders are sent via Canada Post.
Do You Ship Internationally?
In addition to our flat-rate shipping to the United States, we are pleased to offer calculated shipping rates to the United Kingdom, Australia, and New Zealand via our website. Shipping rates will be calculated by Canada Post based on the weight of the items you order and your shipping destination. Please contact us for further information about costs and methods of payment at LavenderCanada@gmail.com.
What Payment Methods Are Accepted?
We accept all major credit cards, Apple Pay, PayPal, and Interac E-Transfer (Canada only). If you choose to pay by Interac E-Transfer, please send the email payment to lavendercanada@gmail.com.
Do you offer free shipping?
For customers in Canada and the U.S., we offer free shipping on orders of $75.00 or more. This discount will be applied at checkout (no special code is needed; the discount will be applied automatically). Regrettably, we are unable to offer free shipping to international customers outside of Canada and the U.S. at this time.
How Can I Cancel Or Change My Order?
Orders are typically shipped within 24 hours of receipt, so if you change your mind or need to alter your order, please contact us immediately at LavenderCanada@gmail.com or by replying to your confirmation email. We will do our utmost to accommodate any additions or changes to your order, as long as it has not actually been shipped.
Can I Return a Product?
If you wish to return a product, please contact us immediately after receiving your order to discuss. We're sorry, but culinary products cannot be returned under any circumstances.